FAQS
Categories
Safety, Quality & Compliance
Do you provide technical data sheets and safety information for your products?
Yes – we are happy to provide safety data sheets and technical specifications for all of our products. Just ask and we’ll be happy to share them.
Do you have any certifications of quality?
Aqua-Sol Ingredients Ltd is ISO 9001-accredited, ensuring our dedication to quality management and commitment to ongoing improvement. If you need a copy of our ISO certificate, please contact us.
Are your food-grade products kosher, halal and vegan?
Our food-grade products are certified kosher, halal and vegan. Certificates are available upon request.
What is a Certificate of Conformity?
A Certificate of Conformity (CoC) is a statement that verifies that the product in question meets required standards and specifications. It assures general compliance with regulatory, industry or customer requirements. They are often used in manufacturing, chemicals and industrial applications.
What is a Certificate of Analysis?
A Certificate of Analysis (CoA) is commonly used for food ingredients, chemicals, pharmaceuticals and raw materials. It includes test results and specifications for a particular batch of product and covers details such as purity, composition, pH, moisture content etc.
What certifications do your products have?
As trusted suppliers, we provide Certificates of Analysis or Certificates of Conformity with every delivery.
Do your food-grade products comply with UK and EU food safety regulations?
We ensure that our food-grade products comply with all relevant UK food safety regulations. For customers in the EU, we can provide information and data sheets regarding compliance with EU regulations upon request.
Shipping & Logistics
Do you offer international shipping, worldwide?
While we mainly serve UK-based companies, we do offer global shipping, subject to order quantities and other terms. Please call us to discuss your requirements and we’ll help you find the best solution.
Do you offer express shipping?
Yes – where products are in stock at our warehouse, we can arrange express shipping subject to additional charges. Please call us to discuss your requirements.
Stock, Ordering & Storage Information
Who should I contact for ongoing support or if I have an issue with my order?
For all order-related queries, please contact aqua-solingredients.com.
What are your standard lead times?
We keep extensive stock at our Stafford warehouse, enabling us to fulfil many orders within a few days. However, if the product you require is not in stock, we will organise swift delivery directly from our manufacturers.
Can I place a bulk order and store it at your warehouse until needed?
We have warehouse space where we can accommodate bulk orders until you require them. Our maximum order is 1MT–20MT full container loads. Please call us to discuss your requirements and timescales and we can help you find the best solution.
What is your minimum order quantity (MOQ)?
Our minimum order quantity is a 25kg bag.
Do you supply samples (for testing before placing a bulk order)?
Yes – we’re happy to provide small free-of-charge samples for testing, prior to placing a larger order. Please call us to discuss what you need.
How can I place an order?
To place an order, please call us directly or complete our contact form to request a call back. We aim to respond within 24 hours, Monday–Friday.
Product & Service Information
Why partner with Aqua-Sol Ingredients?
As a small family-run business, we are proud of our reputation as a trusted UK supplier of quality hydrocolloids and chemicals. We take the time to understand our customers’ businesses which enables us to build trust and develop long-term mutually beneficial relationships. Through our personal approach and commitment, our customers know that they can rely on us to provide exactly what they need. We share the benefit of our knowledge and expertise of over 40 years specialising in hydrocolloids and the chemical industry, sourcing and supplying essential products for food, domestic, pharmaceutical and industrial applications. With warehouses across the UK, we maintain an extensive inventory of hydrocolloids and chemicals to ensure consistent supply and minimal lead times. Click to learn more about Aqua-Sol.
Which industries do you serve?
We supply products to a wide variety of industry sectors, spanning food and beverage production, household, personal care and consumer goods, industrial and chemical applications, as well as agricultural and environmental fields.
What types of ingredients do you supply?
We are specialist hydrocolloid suppliers and have a comprehensive range in stock. Due to customer demand, we’ve extended our offering to include industrial and food-grade chemicals.
Do you offer a product matching service?
We’re more than happy to match your current product specs. However, we would request you send full details and, if possible, a specification sheet to ensure we achieve a complete match.
Can you custom blend formulations?
We are able to offer tailor-made services, such as custom blending to order, specifically for your company. Please contact us to discuss your requirements.
I can’t find what I’m looking for – can you source products on my behalf?
Yes – we have an established network of suppliers and we can source niche and hard-to-find ingredients on your behalf.
Still got questions?
We know that finding the right hydrocolloid or chemical requires confidence in quality and compliance, as well as trust in your supplier. With this in mind, we compiled this FAQ page to address some of the most common questions about our products, process, logistics and services.I
f you don’t find what you’re looking for, please be assured that our friendly team is always happy to help – complete our contact form or give us a call!
